1. Introduction
Refresh My Ride (website: https://refreshmyride.xyz) is a Michigan-based mobile auto detailing company serving Sterling Heights, Macomb, Oakland Counties, and surrounding areas. We value your trust and are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, book services, or communicate with us. By using our services, including our website and SMS communications, you consent to the terms of this policy.
2. Data Collected
Data Storage Location
Our website is hosted on secure servers provided by trusted third-party hosting providers. We take measures to ensure your data is protected and compliant with applicable privacy standards.
Booking & Contact Information
When you book a service, fill out a contact form, or request a quote through our website or other platforms, we collect:
Name
Email Address
Phone Number (including for SMS communication)
Vehicle Details (make, model, condition)
Appointment Details
SMS Communications & Consent
By submitting your phone number through our website or forms, you consent to receive transactional and service-related text messages, including appointment confirmations, service updates, and follow-ups. We may also send promotional offers via SMS. Message and data rates may apply.
You can opt out of promotional text messages at any time by replying “STOP.”
3. Use of Personal Data
We use your personal data for the following purposes:
Booking and confirming detailing appointments
Providing customer service and responding to inquiries
Sending appointment reminders and follow-up communications via SMS, email, or phone
Sending special offers or promotions (with opt-out options)
Internal marketing and service improvement
Preventing fraud and ensuring security
Complying with legal requirements
4. Embedded Content
Our website may include embedded content (e.g., YouTube videos, social media feeds). These third-party services may collect data as if you visited their websites directly. We are not responsible for their privacy policies.
Third-party services used may include:
Facebook – Facebook Privacy Policy
YouTube – YouTube Privacy Policy
5. Cookies
We use cookies to improve your browsing experience, store preferences, and analyze site usage through tools like Google Analytics. You may disable cookies through your browser settings.
6. Who Has Access to Your Data
Only authorized Refresh My Ride personnel and trusted service providers have access to your personal data, solely for the purposes outlined in this policy.
7. Third-Party Access
We do not sell or share your personal information with third parties, except for partners who help us operate our business (e.g., CRM providers, SMS platforms, payment processors) and only as necessary to provide our services.
8. Data Retention
We retain your data as long as needed to provide services, comply with legal obligations, and maintain records for customer service purposes. You may request deletion of your data at any time, though this may limit our ability to serve you.
9. Security Measures
We use SSL/HTTPS encryption and other security measures to protect your data. In the event of a data breach, we will notify affected users promptly and take appropriate action.
10. Your Rights
You have the right to:
Request access to the data we hold about you
Request correction or deletion of your data
Withdraw consent for SMS or marketing communications
To exercise your rights, please contact us at support@refreshmyride.xyz.
11. Third-Party Websites
Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their policies separately.
12. Legal Disclosures
We may disclose your information if required to do so by law, legal process, or in response to lawful requests by public authorities, including for fraud prevention or to protect the rights of Refresh My Ride.
Contact Us
If you have any questions about this Privacy Policy, please contact:
Refresh My Ride
Email: josh@refreshmyride.xyz
Website: https://refreshmyride.xyz
Phone: (586) 298-1682
